How to Support People Who Cannot Use the Internet
In a world that’s becoming more digital every day, it’s important to remember that not everyone can easily hop online. Whether it’s due to a lack of skills, access to technology, or other barriers, many people struggle with using the internet. But there are plenty of ways we can support them and help bridge the digital divide! One of the things Thurrock Connect is doing is providing resources and templates so organisations are guided and supported in their digital journey. You can find all the resources on the Thurrock Connect webpages.
1. Provide Access to Technology
The first step is making sure people have access to the tools they need. This could mean helping someone use or get a basic smartphone, tablet, or computer, or directing them to local resources like local libraries or community organisations that offer free internet access and computers. If they can’t afford their own devices, look for programs that provide low-cost or refurbished technology for those in need. Thurrock Connect has lots of resources that can offer access to free or discounted equipment.
2. Offer Simple, Patient Guidance
Many people feel intimidated by the internet, especially if they’ve never used it before. The best way to help is by starting slow. Offer to sit with them and show them how to perform basic tasks, like opening a web browser or sending an email. Patience is key—remember, things that seem simple to you might be overwhelming for them.
There are also free online courses and tutorials for digital skills, such as those provided by Learn My Way in the UK. If they’re willing to try, guiding them through one of these platforms step by step can build their confidence.
3. Use Offline Alternatives
Sometimes, going online just isn’t an option. In these cases, look for offline alternatives. Many services like healthcare, banking, or utilities still offer phone lines or in-person support for those who don’t have internet access. Make sure the person knows they can call, visit, or post letters to access essential services.
You can also support them by helping manage things online for them if they’re comfortable with it. For example, you could offer to make an online grocery order or book a doctor’s appointment on their behalf. In Thurrock there are community printing options within libraries and the costs are pretty reasonable.
4. Create Easy Reference Materials
One way to ease someone’s entry into the digital world is by providing simple, step-by-step guides for common tasks. You can create these yourself or print out existing materials from trusted sources like Age UK or Good Things Foundation, which offer user-friendly guides on how to get online.
These can serve as handy reference materials when they’re practicing on their own, making the process less daunting.
5. Encourage Digital Literacy Programs
Thurrock Council as well as other local organisations like Thurrock Adult Community College (TACC) as well as Thurrock Connect run free digital literacy programs and training courses. Some cover the basics whilst others go further with graphic design and AI courses. Encourage people to sign up for these sessions or even attend with them if it helps them feel more comfortable. These programs not only teach essential online skills but also provide a social environment where people can learn together and feel less isolated.
6. Be Supportive and Understanding
Above all, approach this with empathy. It’s easy to take the internet for granted when you use it every day, but for someone who has never been online, it’s a completely new world. Your support can make all the difference in helping them navigate it—or finding alternative ways to access the services they need.
By offering access, patient help, and awareness of alternatives, we can ensure that everyone—online or not—stays connected and included.